7 KPIs to measure: For 3PL & national transport

Introduction
KPIs are of no value if they do not «link» costs to the level of service. In the 3PL and national transport space, choosing the right KPIs determines transparency and profitability.

7 KPIs That Make the Difference

1. Cost per Stop - reveals the true operational cost of distribution.
2. On-Time In-Full (OTIF) - measures delivery consistency and reliability.
3. Drop Density per Route – reflects route efficiency.
4. Fleet Utilization % – shows the level of fleet utilization.
5. Return Rate % – indicates operational quality through return frequency.
6. Productivity per Employee – connects individual work to created value.
7. Delivery Lead Time – time from loading to customer receipt.

Conclusion
Measurement without interpretation has no value.
The goal is to use KPIs as a management tool,not as a control or penalty mechanism..
Consistent KPI monitoring fosters transparency, team alignment and creates a shared language between management and operations.